Our Policies

At Apex Dash Delivery, we are committed to providing fast, reliable, and transparent delivery services. Our policies are designed to protect our customers, ensure clear communication, and maintain the highest standards of safety and service quality. Please take a moment to review the policies that govern our operations.

1. Shipping Policy

We aim to process and dispatch all shipments promptly after order confirmation. Delivery times may vary depending on the destination, service type (road, sea, or air), and customs clearance procedures.
Customers will receive a tracking number once their package has been dispatched, allowing them to monitor delivery progress in real time.

We work closely with trusted carriers and logistics partners to ensure that every shipment reaches its destination safely and on schedule. In the event of unforeseen delays such as weather disruptions or customs issues, our support team will keep customers updated at every stage.

2. Return and Refund Policy

Your satisfaction is our top priority. If your shipment arrives damaged, delayed beyond the reasonable time frame, or if the wrong item was delivered, please contact our support team within 7 business days of receiving your package.

We will investigate your claim promptly and offer one of the following solutions:

  • Replacement of the damaged or incorrect item

  • Refund (if applicable and approved)

  • Store credit for future shipments

To qualify for a return or refund:

  • The item must be unused and in its original packaging.

  • Proof of purchase and relevant documentation must be provided.

Please note that shipping costs are non-refundable unless the issue resulted from our error.

3. Privacy Policy

We value your privacy and are dedicated to protecting your personal information. Any data collected through our website or during the delivery process is used strictly for order processing, billing, and customer support.

We do not sell, rent, or share your personal data with unauthorized third parties. All transactions and stored information are protected using secure encryption methods to prevent unauthorized access.

By using our services, you consent to the collection and use of your information in accordance with this privacy policy.

4. Payment Policy

All payments must be completed before shipment, unless otherwise agreed upon under specific business terms. We accept major payment methods, including bank transfers, debit/credit cards, and secure online payment gateways.

Any unpaid invoices may result in delays or suspension of delivery services until payment confirmation is received.

5. Terms and Conditions

By using our website and delivery services, you agree to comply with our operational policies, payment terms, and service conditions.
We reserve the right to modify, update, or revise these policies at any time without prior notice. Updates will take effect immediately upon posting on this page.

Customers are encouraged to review our policies periodically to stay informed about any changes.

6. Contact Information

For questions or concerns regarding our policies, please contact us at:
Email:info@apexdashdelivery.com

Our customer support team is available to assist you with inquiries, feedback, or policy clarifications during regular business hours.